CLINIC POLICIES
GENERAL
Skin Purity is run from a commercial property at 263 Main Street, Bairnsdale Victoria. The clinic is run to an appointment schedule so no walk in enquiries, appointments or pick ups are available. If you would like to enquire about a service, pick up product or or have any questions you can either ring the clinic phone number or book online for a enquiry consultation.
All new clients will require a consultation prior to having any treatments performed. This allocated time is for us to get to know each other and for me to fully understand your concerns. I am at the clinic during open hours for bookings, enquiries, sales and treatments.
Parking is available anywhere on Main street, at the back of the building in designated car spaces or in the Dan Murphys carpark. Please be mindful of not blocking driveways or public lane ways.
Please note that in the interest of health and safety, children cannot accompany people in the treatment rooms or be supervised by staff.
GIFT VOUCHERS/PACKAGES
Gift vouchers can be purchased for any dollar amount above $50. You can buy them from the website or at the clinic. Gift vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date. Skin Purity is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen. Gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are not valid with any other offer and / or special at Skin Purity and must be used by the person it was gifted to.
Treatment packages must be paid for upfront or in the time frame negotiated with myself. Packages must be completed by the expiry date given at time of purchase. Any outstanding monies or treatments will become void after the expiry date.
ARRIVAL
Please arrive 5 mins prior to your booked appointment time to prepare for your treatment.
Arriving late may result in a shortened treatment time as to not delay our other bookings. If your treatment is shortened you will still be charged the full price of the treatment you were originally booked for.
CANCELLATIONS
In the event that you are not able to attend an appointment please contact the clinic within 48 hours and re-schedule your appointment. This will assist us to ensure that we can accommodate another client who may be in need of our services.
Every care is taken to ensure that you receive the best service within the appropriate timeframe that has been designated for you whether you show up or not. For this reason, if you do not contact us within 48-hours, or if your cancellation is of an inconsiderate nature, we reserve the right to apply a cancellation fee of up to 100% of your treatment cost. Your co-operation is therefore appreciated.
Cancellations must be done by calling the clinic phone number or by changing your appointment through the online booking system.
This policy has been established by the Aesthetics Practitioners Advisory Network.
In line with customer expectations, business requirements and legislative changes our terms, conditions, pricing and policies are subject to change at any time.
We sincerely appreciate your understanding, thank you.
How to book
We have a range of options for you to book appointments at the clinic. You can book online, by phoning, by email or through our social media sites.